The Resort & Marine Group
The Resort & Marine Group
We audit resort watersports operations and identify exactly where the guest experience is falling short — then help you fix it.
Request an AuditWe spend 2-3 days at your property as a guest, assessing your watersports operation from the guest perspective. You receive a detailed report covering equipment, instruction quality, safety briefings, and the overall experience arc.
If your kit is holding your guests back, we'll tell you exactly what to change and why. We supply performance SUP, wing foil, and foil boards directly to resort properties through our equipment division.
From how guests are briefed to how sessions are structured, small changes in delivery make a measurable difference to satisfaction scores and repeat bookings.
The Resort & Marine Group is led by an experienced UK watersports operator with over a decade running a specialist board brand and working across coastal and resort environments. We've been on the water in the conditions your guests face — and we know the difference between kit and instruction that genuinely works and kit that looks fine until someone has to actually use it.
We work with a small number of resort clients per season to keep the quality of our work high.
Includes 2-3 days on-site assessment, a full written report, and a follow-up call to walk through findings. Travel and accommodation are covered by the property — we're there as your guest, which is exactly how the audit works best.
The fee reflects travel time as well as time on-site, so it scales with how far the property is. A short regional trip sits at the £1,500 base; long-haul destinations (Caribbean, Mexico, Indian Ocean and further afield) are quoted individually once travel time is factored in.
For properties within the same region or group, we're happy to discuss arrangements that work across multiple sites in a single visit.